F.A.Q.

HOW IS THE PUPPY SHIPPED?

We believe in arriving in style every time. We pay extra for a VIP contract with Airlines. They are kept in climate–controlled environments under the plane belly (72 degrees) & also in the airport transport vans (78 degrees).


WHAT HAPPENS IF MY PUPPY’S FLIGHT IS DELAYED?

**Important: We have no control over the flight status!!! Keep in mind; we do not work for the airport. We do everything in our power to make sure your puppy is where it should be on the day we book it. Although, it’s rare… we have no control over delayed flights & canceled flights due to weather. A delayed flight does not mean your puppy is not coming! It’s the same as when people fly! Sometimes the flights are late, but they still arrive. Please don’t accuse Airlines of stealing puppies or call us and say we’re a SCAM off of a delayed flight. It’s a bit insulting. The puppy’s health is our number one priority! The airlines will not fly puppies with certain temperatures. This is about the puppy & its health and NOT YOUR SCHEDULE or OURS!! As always, you will have the tracking number & flight number to know exactly where your puppy is once he or she on the plane. It’s always a good idea to check the Flight status before leaving your home (as we provide the link in the Flight Info Email)

IS EVERYTHING SECURED ON THIS SITE?

Yes. We have a completely secured site & your information is never shared. We use the same securities as BEST BUY & other major companies in the U.S. Everything is locked down like Fort Knox. Check our customer referral section of our site for previous customer testimonials on the buying process. (Some past customers include their email and/or phone number if you would so desire to contact them directly with any questions).

WHY ARE THE PUPPIES DIFFERENT PRICES?

There are many of different variables used to price our puppies. Male vs Female. Breeder price. Size of puppy, Look of puppy, etc. It’s a difficult formula we use to price a pup, but has nothing to do with HEALTH!  IMPORTANT: Every one of our puppies has a certified health check from a Veterinarian. Each one is 100% healthy & has no effect on price. Females typically are more desired, so they will usually be a bit higher in price.

WHAT DO WE DO TO ENSURE YOU ARE GETTING A HOME RAISED HEALTHY PUPPY?

 ALL breeders are USDA Certified & Inspected 2. Breeders must have puppies vet checked and current on all shots 3. Puppies’ parents must be current on vaccines, health checked and free of any congenital defects. 4. Facilities must be kept in clean form and available for inspection at any time. 5. All puppies must be de-wormed every two weeks 6. All puppies must be home-raised with tender loving care. 7. All breeders must have 5+ years’ experience before will sell their first litter.

WHAT DO YOU GUYS RECOMMEND AS BEST METHOD FOR POTTY TRAINING?
THE PUP PEE POO PALACE!!!

ANY RECOMMENDATIONS ON WHICH VET TO USE?

Usually small-town vets are best. Word gets around small towns very quickly & if a vet has bad practices… small towns will talk 🙂 Usually (not always) small town vets are more inexpensive as well. Try a site like www.Yelp.com to search for a vet in your area & see reviews of consumers in your area as well. **IMPORTANT** DO NOT USE BANFIELD HOSPITALS (AS PART OF PETS MART CHAIN STORES) NOR VCA HOSPITALS. Your warranty will be void if you take your new one to Banfield or VCA. We’ve seen too many misdiagnoses, over medicated, & EXTREMELY HIGH VET BILLS. These two clinics are in it for the money!

MY PUPPY WON’T EAT? ANYTHING I CAN DO?

Of course, there are many options. Puppies are like babies. They need nutrition every 2 to 3 hours. However, they don’t cry like babies so you must be even MORE proactive with puppies. Small breeds are much different than larger breeds. Mastiffs; Labrador & Rottweiler puppies are very different than a 2 lbs Yorkie puppy. You must handle the small breed puppies differently. You should always allow your puppy access to their hard food. They should be able to eat hard food at their leisure. Over-eating is rare amongst small breeds & won’t happen until a year or so of life (if at all). During puppy stages–feed, feed, feed! Puppy weight is good weight & a full belly means a happy puppy. In addition to their hard food, the following items are recommended to encourage eating: (rotisserie chicken (human style), Dannon Activia Yogurt, Puppy Cesers Soft Food, Raw Ground Beef (yes, Raw), Honey & Karo Syrup are sometimes used on hard food to entice the puppy to eat as well. Think about it like this… before there was “puppy food” you could buy at the local mart…How did puppies survive? This should help you when choosing the best food to feed your little one. Small Breed puppies sometimes lack appetite due to a change in environment. A puppy can be on hard food for 3 weeks and be doing fine…if you change the puppy’s habitat… they might begin fresh with their eating habits. The encouragement you give them during the transition is NOT CAUSING BAD HABITS. Table food/scraps is not what we’re recommending. We are recommending a high protein diet & these items suggested are what we’ve found to work flawlessly.

WHAT IS INCLUDED WITH THE MICROCHIP?

When you purchase the Microchip you are paying for the insertion of the microchip and the actual microchip. The customer must register their Microchip once they have received their puppy.